Rental Agreement & Info

1.0 Intro: Please thoroughly read through this rental agreement before placing an order with us. By placing a rental with outfithirenz you agree that you have read the below agreement thoroughly and are now bound by the agreement. If for any reason you do not agree or comply with the below agreement, you may not rent with us. Only you, the renter is able to wear the rented garment. It is not to be shared around to others while in your possession. You the renter will still be liable for any issues even if you weren’t the one wearing the provided garment. Here at outfithirenz we take pride in our garment collection and each garments condition, however as we are a rental company, our garments are pre-worn and minor signs of wear are to be expected for garments we've had for a long period of time, but any flaws will be noted in the garments descriptions if any.

1.1 Postal/Local Rentals Returns + All Shipping Info:

Postal Rentals: All weekend postal rentals (Fri-Sun) are posted at least two working days or more before your chosen event date unless in the circumstances of a late order or delayed/unreturned back to back rental, you will be contacted asap and updated accordingly if any of these instances occur. 

Postal Returns: All weekend postal rentals are due to be posted back the following working day (Mon) before 5pm. If you hired during the week say on a Wednesday, your following working day for your return will be Thursday. If your rental is not returned by the agreed time and day you will be sent a $20 late fee which will go up each day the rental is not returned, you may also be liable to cover another rental fee of the garment if it is hired and unable to be fulfilled due to the late return resulting in a refund to the next renter.

Important: You must hand over your rental in the return bag provided so it can be scanned in so the tracking can be activated. Drop boxes are not to be used and you will be fee’d accordingly if used as these cause heavy delays and are unable to be scanned to activate the required tracking information. Late fees will apply and you may also be liable to cover another rental fee of the garment if it is hired and unable to be fulfilled due to the incorrect return resulting in a refund to the next renter.

Postal Rental Info: The recommended postal order cut off for overnight shipping closes 2pm on Wednesday each week, if you wish to place an order on a Thursday or Friday outside of the recommended time frame for a same week order, your order will require Saturday shipping to ensure arrival by Saturday, any orders placed without this upgrade will be sent as is.

We use NZ Posts as our shipping carrier, and only their overnight courier service, we also offer Saturday delivery upgrades at checkout if needed.

Please note the shipping upgrades (overnight/saturday) are only estimated targets and not always 100% ensured, please be aware of this, especially if you’re using a rural address.

You will receive an email once your rental has been packed up and dropped off, as well as additional updates e.g in transit / delivered etc.

Please monitor your postal rentals closely and contact NZ Post on 0800 501 501 for any shipping related issues, once the dress has been handed over by us it is no longer our responsibility from that point onwards, we are not liable for the communication between NZ Post and our customers.

If we have to swap your original rental to another from our website as a backup due to any delays/late returns your original rental may endure, you will be refunded the difference if the backup garments price is lower, or you'll be required to pay the difference if it is higher.

Local Rentals: Local pick up rentals can be placed right up until Saturday morning/early afternoon in most instances unless I am away and unable to get it sorted for you in time, please message me before placing any last minute orders to ensure they can be fulfilled. The pick up address will be provided once your rental is ready to be picked up. Send me a message on instagram (outfiithirenz, two i’s) or via email (outfithirenz@gmail.com) after you’ve placed your pick up order with your preferred time and date of collection if you’re travelling through. 

Local Returns: Local pick up rentals must be returned by the next working day at the latest, you are welcome to drop it earlier as in on a Sunday if it works better for you. If you’ve picked up but are wanting to send back please DM or email us for our return address as it is different to our pick up location, any local rentals being sent back are required be sent with overnight and the tracking has to be sent through asap. 

Any other questions related to shipping please don’t hesitate to reach out to us via instagram (outfiithirenz, two i’s) or email (outfithirenz@gmail.com) so we can assist you!

1.2 Shipping Delays & Related Issues: Once your postal rental has left our care everything shipping related is now out of our control whether your rental reaches you on time or not if there are any delays occurring within the postal service and is at fault of NZ Post company, but this is the risk you take when booking a postal rental. 

Please contact NZ Post directly on 0800 501 501 should you have any shipping related issues with your parcle, we will always step in and help if requested by either parties however we are not liable for the communication between NZ Post and our customers.

1.3 Refund Policy & Credit eligibility: There will be no refunds or store credits for garments that don’t fit or fit as desired. Please refer to the size guide/recommended sizes and height provided for your garment of choice to avoid these situations.

There will be no refunds if your hired garment does not arrive back to us in time to be shipped for your event due to uncontrollable postal delays only a full credit can be given, however a full refund is eligible if your hired garment is effected due to a renters late return and they've covered the cost of your rental.

There will be no refunds if your event has been cancelled or you no longer require your garment. We can however offer store credit to the full value or a date change. This can be arranged by getting in contact with us via email, or direct message on instagram. 

There will be no refunds for rentals accidentally booked for the wrong dates as this is on you to double check whilst checking out and directly after checking out, only a date swap or full store credit can be provided.

There will be no refunds for cancellations due to becoming unwell with covid or if you become symptomatic. A courier pick up needs to be arranged asap by you if it has been sent/delivered to you already.

Half of your rental cost (minus shipping) will be eligible for store credit if your package does not arrive in time for your event. This is only if the parcel has been delayed and was not an attempted delivery, been redirected by you or awaiting collection, and only if you placed the order before the same week cut off if it is a same week rental as you will be ordering outside of the recommended weekly cut off.

A full refund (minus the shopify cut, for each order) will only be provided if the rental arrives damaged or faulty (this damage does not include any damage or flaws disclosed in the product description) Photo evidence of the damage needs to be provided the day of the rental arriving and finding the damage, if the rental is unable to be worn because of the damage the rental will then need to be returned that same day to be eligible for a full refund unless you only arrive home after 5pm and been in contact with us regarding the situation we will work around this timeframe accordingly. Only once the rental has been returned and personally assesed then a refund will be issued to the bank account/card the rental was paid for on. If you wish to still wear the garment to your event after finding the damages, it means you accept the item in this condition and waive the right to a full refund and will only be eligible for a 15% refund of your rental cost excluding the shipping.

In the occasion that we send a dress out and it does not arrive a full investigation with NZ post will be opened. If the tracking has 'delivered' but has not arrived to you, we ask that you get in contact with us as soon as possible. We will then together open an investigation, which will either determine if the courier has delivered it to the correct address or it has been lost/stolen. In the event NZ post provide proof of delivery, we will not be able to process a refund, and will need to charge a garment replacement fee as you will be liable if it has been unfortunately stolen from your property. However, if the parcel is proven to be lost (via transit) we will be able to process a full refund if we are compensated by NZ post. 

1.4 Cleaning & Damages: All garments are cleaned by us between rentals, either being a machine wash or a dry clean. Dry cleaning is typically only used in the more extreme circumstances. Sometimes if renters spray their perfume directly onto a garment it can unfortunately stick around even after a machine wash or dry clean, as to why we ask renters not to spray perfume directly onto garments, but please ensure the garment will be clean despite the lingering perfume. Please do not attempt to wash the garments yourself as this may result in damages to the garments if it is done incorrectly and also can add a day onto the required return date. All rental prices include the minimal cleaning of the garments such as removing minor stains, tan marks etc. If however we find that the garment has been damaged i.e small holes, tears, difficult stains then this will need to covered by you as it will require a seamstress or professional dry clean. 

Damage info: If the dress has been severely damaged beyond repair we will then require that you pay the full RRP of the dress. We can also arrange a payment plan upon discussion. This does not mean you get to keep the dress unless arranged between myself and you (the renter). 

1.5 Disputes: If any outstanding fees are owing and we believe these have no intention of being paid we will use a third party company to claim the owing invoices. This includes late fees, cancelled rental fees due to late returns, dry cleaning/seamstress fees which are invoiced to you or a replacement of a garment fee. We will try our best to resolve the outstanding invoices through contact, and are happy to sort feasible payment plans, however if they are not paid by an agreed date, or no contact is made we will proceed with a claim through the disputes tribunal.

1.6 Theft: If we do not receive the garment back after the rental period ends, and we cannot make contact, outfithirenz will legally take action to receive the full compensation amount (late fees, cancelled rental fees + replacement fees)

By not returning your garment you are therefore breaking the terms and conditions agreed upon when renting, and we will use a third party company to either obtain the garment and / or fees. 

1.7 Store credits: Any new or exisiting store credits will now only be valid for 6 months from their issue date. We are hoping to reduce the amount of stagnant store credits and think 6 months is a long enough period. Store credits can also NOT be used when booking a consigned dress, consigned dresses are noted that you can not use store credits when booking so you won’t miss it when browsing.

1.7B Consignments / Store credits can not be used to book garments that are consignments, it is stated in the description on the garments if they are a consignment garment so you can’t miss it. This is because we need to make sure the consigner and ourselves are paid fairly for the rental. 

1.8 Start/Mid week rentals: any start of the week/mid week rentals that cause us to block off two weekends to guarantee your garment booked a smooth and early arrival, will result in a $20 fee on top of your already paid rental fee. This is due to the limited turn around time if your garment was booked the weekend prior to your event or weekend of, we hope you can understand as your early week booking could potentially be taking up two full rentals of the garment so it isn’t fair on us to extend it for free, failure to pay the $25 fee will result in your rental not being extended and if booked prior to your event, it may not arrive to you in time.

1.9 Extended rentals & overseas: Extended rentals are allowed, as well as taking rentals with you overseas under the condition that the above hire agreement still strictly applies as well as if your luggage is lost in transit, the garment/s you have hired will require the full RRP to be covered. 

2.0 Info cards: Info cards must also be returned with your rental. We care about the environment and so should you! We have spent the time laminating these cards so they can be reused. If the card you are sent is not returned you will be obliged to pay a $20 fee. The fee is set high to hopefully encourage the renter to return it. 

 2.1 Content use: You agree that any photos you send of yourself in our garments, or tag us in may appear on our Instagram or on our website. 

Please don’t hesitate to reach out if you have any questions about the above agreement,

Instagram - outfiithirenz, two i’s.

Email - outfithirenz@gmail.com

Thank you, Outfithirenz.